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What You Need to Know
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What You Need to Know

  1. Why do I need to register for a username and password when I already have an FRN and password?

    2. The Commission Registration System (CORES) now requires you to have a username and password in order to log in.

  2. What happens if I do not register for a username?

    3. Without a registered username, you will not be able to access the Commission Registration System in order to obtain a new FRN or manage an existing FRN.

  3. How do I choose a secure password?

    4. To ensure the privacy of your registration information, all new CORES passwords must be a mix of 12 - 15 letters, numbers, and special characters and meet all 4 of the following conditions: 1 lower case letter, 1 upper case letter, 1 number and 1 punctuation/special character.

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  4. What does it mean to "do business" with the FCC?

    5. A filer, licensee, certificate holder, or any entity sending payments to the FCC is considered to be doing business with the FCC and must therefore have an FRN. In order to register for an FRN, you must access CORES with your registered username and password. Petitioners or non-feeable complainants are not required to have an FRN.

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  5. Why do I need to provide my email address to register for a username?

    6. In order to complete the username registration process, you must provide a valid email address as your FCC Username. The FCC must, then, validate this email address in order for the FCC Username Account to be activated. Once the account has been activated, the FCC will use this email to notify you of any profile changes, permission level changes, and to help you reset your forgotten username-password.

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  6. Do I need to provide a secondary email address to register for a username?

    7. Providing a secondary email address is not required. However, doing so will allow you to have two emails linked to your username. Upon account activation, all email notifications sent to your primary email address will also be sent to your secondary email address (if provided).

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  7. How do I update my username or account profile information?

    8. You can either log in to the CORES system, click on the "Update Username Profile" link, and click on the "Update Username and Contact Info" link, OR you can log in to the User Registration System and click on the "Update Username and Contact Info" link.

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  8. How do I update my username-password or Personal Security Question?

    9. You can either log in to the CORES system, click on the "Update Username Profile" link, and click on the "Update Password and Security Question" link, OR you can log in to the User Registration System and click on the "Update Password and Security Question" link.

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  9. How do I reset my forgotten username-password?

    10. You can either click on the "Forgot/Reset your Password?" link from the FCC Registration - Login page in the CORES System, OR you can click on the "Forgot/Reset your Password?" link from the Log In page in the User Registration System.

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  10. How do I access my account if I have forgotten my username-password and Personal Security Question?

    11. You must contact FCC Support by phone at 877-480-3201 (Mon.-Fri. 8 a.m.-6 p.m. ET).

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  11. What do I do if my Username Account has been locked?

    12. The Username Account will unlock on its own after a certain period of time. You can also reset your username-password in order to unlock your account.

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  12. I have registered my username, but when I attempt to verify/activate the account, the system tells me my username is no longer available.

    13. This means that you have already activated your FCC Username Account.

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  13. I did not validate my email address within 24 hours, and now the confirmation link provided in the email does not work.

    14. If you click on the expired link, it will take you to the Email Address Verification page where you can request a new verification email be sent with a new confirmation link.

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  14. I never received an email from the FCC to validate my email address in order to activate my Username Account.

    15. You can access the User Registration System and click on the "Request another verification email?" link. The system will then send a new verification email with a new confirmation link to your email address.

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